Terms and Conditions

1. Identification

These Terms and Conditions govern the use of the services provided under the ManutençãoPiscinas brand. The entity that contracts with the customer, issues the invoices and answers for the performance of the services is Pilar e Essência, Unipessoal Lda.

ManutençãoPiscinas is a brand of BTJT, Lda, operated by Pilar e Essência, Unipessoal Lda, a company wholly owned by BTJT, Lda. The entity that contracts with you, issues the invoices and answers for the performance of the services is Pilar e Essência, Unipessoal Lda.

2. Scope of Services

ManutencaoPiscinas offers the following services:

• Pool Cleaning
• Water Treatment
• Pump Maintenance
• Equipment Repair
• Filter Replacement
• Pool Winterization
• Season Opening
• Problem Diagnosis

Services are provided across the Lisbon Metropolitan Area — the South Bank and Greater Lisbon — covering over 100 localities.

The availability of each service in each locality is confirmed at the time of the request.

3. Quotes

• Quotes are without obligation
• Quotes are valid for 30 days from the date of issue
• Prices shown include VAT at the current legal rate, unless otherwise indicated
• Additional work not included in the initial quote will be communicated and agreed upon before execution

4. Scheduling and Execution

• Service scheduling is subject to availability
• The customer will be contacted to confirm the date and time
• If the service cannot be performed on the scheduled date, a new date will be proposed
• The customer must ensure access to the location and adequate conditions for service execution

5. Payment

• Payment is due upon completion of the service, unless otherwise agreed
• Accepted payment methods: Bank transfer, MBWay, cash
• For larger services, an advance payment may be requested
• In case of late payment, we reserve the right to apply interest at the legal rate

6. Warranty

• All our services include a satisfaction guarantee
• The warranty period varies according to the type of service provided
• The warranty covers execution defects, not covering damage caused by misuse or natural wear
• Claims must be communicated within 8 days of service completion

7. Cancellations

• The customer may cancel the scheduled service with at least 24 hours notice without any charge
• Cancellations with less than 24 hours notice may be subject to a travel fee
• ManutencaoPiscinas reserves the right to cancel or reschedule services due to force majeure

8. Right of Withdrawal

Where the contract is concluded at a distance (WhatsApp, telephone, email or form) or off-premises, the consumer has the right of withdrawal provided for in Decree-Law 24/2014 of 14 February.

• A period of 14 calendar days to withdraw from the contract, without giving any reason and without penalty.
• For the supply of services, the period runs from the day the contract is concluded.
• Withdrawal is exercised by an unambiguous statement — an email or a WhatsApp message is enough. The model form annexed to the Decree-Law may also be used, but its use is not mandatory.
• On withdrawal, amounts paid are refunded within 14 days, using the same means of payment.

Exceptions

• If the customer has expressly requested that performance begin during the withdrawal period and then withdraws, they must pay an amount proportionate to the service already supplied up to the point of notification.
• Under article 17 of the same Decree-Law, where the service has been fully performed within the period, having begun at the customer's prior express request and with their acknowledgement that they would lose the right of withdrawal once performance was complete, the right can no longer be exercised.

For urgent or same-day call-outs we obtain your express agreement before the team travels, precisely so that these conditions are clear on both sides.

9. Liability

• ManutencaoPiscinas is responsible for damage caused during service execution, provided it is demonstrably attributable to our team
• We are not responsible for pre-existing damage or damage resulting from normal wear
• The customer must inform us of any special conditions or fragilities of the location before the service begins

10. Data Protection

Personal data collected is processed in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

11. Complaints and Dispute Resolution

To file a complaint:

Alternative Dispute Resolution

In the event of a consumer dispute, and under article 18 of Law 144/2015, the consumer may refer the matter to the alternative dispute resolution body with jurisdiction over our service area:

12. Applicable Law

These Terms and Conditions are governed by Portuguese law. For dispute resolution, the courts of Setubal shall have jurisdiction, to the exclusion of any other.

13. Changes

ManutencaoPiscinas reserves the right to change these Terms and Conditions at any time. Changes take effect after publication on this page.